Privacy Policy
Effective Date: July 28, 2026
Heel Dispatch LLC ("Heel Dispatch", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use the Heel Dispatch website and SMS dispatch services.
Who We Are
Heel Dispatch LLC provides SMS-based dispatch coordination for contracted drivers and authorized facility personnel. SMS is used solely for dispatch coordination, routing, facility approvals, and operational communications.
Information We Collect
Information You Provide
- Name
- Email address
- Phone number
- Company or fleet information
Automatically Collected Information
We may collect browser, device, IP address, and website usage information to operate and secure our website.
How We Use Your Information
- Provide dispatch services.
- Coordinate deliveries.
- Provide customer support.
- Maintain system security.
- Comply with legal obligations.
We do not use SMS registration information for marketing or promotional text messaging.
SMS Privacy
Users voluntarily opt into SMS communications by texting JOIN after reviewing the SMS disclosures on our Call-to-Action page.
Messages include dispatch notifications, routing updates, facility coordination, and approval notifications. Message frequency varies.
Important Mobile Privacy Disclosure:
No mobile information, SMS opt-in data, consent records, or text messaging originator information will be shared with, sold to, rented to, or disclosed to third parties or affiliates for marketing or promotional purposes.
SMS information is shared only with providers necessary to deliver messaging services.
Information Sharing
- Trusted service providers.
- Legal compliance.
- Business transfers.
Data Retention
Information is retained only as long as necessary to provide services and satisfy legal obligations.
Cookies
We use cookies to improve website performance and security.
Your Rights
- Access your information.
- Correct inaccurate information.
- Request deletion where permitted.
- Reply STOP to withdraw SMS consent.
Security
We use reasonable safeguards to protect your information.
Third-Party Links
We are not responsible for the privacy practices of third-party websites.
Changes to This Privacy Policy
Updates will be posted on this page.
Contact Us